FAQs

  • What are the fees?

    We use a flat rate fee per month. We can talk about your specific business needs and figure out how we can best serve you.

  • What type of bookkeeping services do you offer?

    We specialize in QuickBooks Online. We work remotely, or we can set up in person meetings to help you better understand your bookkeeping. We utilize cloud storage for easy and secure document uploads and transfers.

  • How does monthly bookkeeping work?

    We analyze and record all of your business transactions through QuickBooks to compile monthly financial statements such as P&L and Balance Sheet.

  • What if I need a more frequent schedule than monthly?

    We provide excellent customer service, and we are here to serve you. We can absolutely meet more often to meet your specific business needs. We can even provide weekly cash meetings to help you optimize your cash flow.

  • When and how do I send my documents to you?

    We will need your bank statements every month. We can setup your bank statements to automatically sync with QuickBooks so that you can focus on your business while we handle your bookkeeping. You can also send us your documents if you prefer. We use cloud storage and email for document delivery.

  • When do you deliver my monthly financial reports?

    We will have your financial reports delivered by the 10th of every month so that you can better plan for your business.

  • What if my books are behind schedule or need a clean up?

    Don't worry about that. We can help clean-up any messy transactions or inaccurate records from your past. We will discuss the details as necessary for your specific situation.

  • What if I need assistance for special projects?

    Let's talk about it! We love innovation and are constantly trying new concepts. Let's work together to improve your special projects and optimize your business.

  • What level of support will I receive?

    We are a firm believer that timely and clear communication with our clients is important. We have established a process whereby our clients will have access to us via Email, Telephone, Online Chats, etc.

  • Is there any additional setup cost?

    No. As a business owner you don't have to worry about incurring any setup costs. We will make sure that your accounting software is setup before we start working on your files.

  • What payroll processing services do you offer?

    We provide comprehensive payroll processing services, including payroll calculations, tax withholdings, direct deposit setup, and payroll reporting. Our aim is to ensure your employees are paid accurately and on time.

  • How can I get started with your payroll processing services?

    To get started, simply contact us for a free consultation. We'll discuss your business's specific payroll needs, set up your account, and guide you through the onboarding process.

  • What information do you need from me to process payroll?

    We require employee details (names, addresses, Social Insurance Numbers), pay rates, hours worked, and any deductions or contributions (such as benefits or retirement plans) to process payroll.

  • Are your payroll services compliant with Canadian tax laws?

    Yes, our payroll processing services comply with all federal and provincial tax regulations in Canada. We stay updated on changes in tax laws to ensure accurate and timely processing.

  • How do you handle payroll taxes?

    We calculate, withhold, and remit payroll taxes on your behalf. Additionally, we provide detailed reports to ensure transparency and compliance with tax obligations.

  • What should I do if there's an error in payroll processing?

    If a payroll error occurs, we will promptly rectify the mistake. Our processes ensure that corrections are handled efficiently, and your employees are paid correctly.

  • Do you offer an employee self-service portal?

    Yes, we provide an employee self-service portal where employees can access their pay stubs, tax forms, and securely update their personal information.

  • How frequently can I run payroll?

    You can choose a payroll frequency that suits your business, whether it's weekly, bi-weekly, or monthly. We can accommodate your specific payroll schedule.

  • Can you assist with year-end payroll reporting?

    Absolutely! We offer year-end payroll services, including preparing T4 slips and filing necessary reports with tax authorities, ensuring compliance for your business.